Intelligent systems, built for you.
AI agents and connected workflows shaped around your business, bringing your knowledge, tools, and people together to accomplish more.
With Superbird, more is possible.
Our strength comes from combining advanced AI with engineers who work alongside your team. Together, we turn ambitious ideas into practical solutions that fit your business and make a meaningful difference.
Expertise, working alongside you.
Engineers who understand your challenges and build with your team, from the first opportunity to deployment and continuous improvement.
Built around your business.
We engineer agents, workflows, and custom interfaces around your systems, giving your team the tools to put AI to work.
New agentScope a new agent with your engineering team.
Mira Active KnowledgeHello, I'm Mira, and I answer questions from your policies and guides. Chat with Mira
Theo Active Phone supportHello, I'm Theo, and I take service calls and open tickets. Chat with Theo
Ines Active Service ticketsHello, I'm Ines, and I triage requests from email and the web. Chat with Ines
Arlo Active Text follow-upHello, I'm Arlo, and I send reminders and confirmations by text. Chat with Arlo
Lena Active SchedulingHello, I'm Lena, and I book site visits and keep calendars in step. Chat with Lena
Jonah Active DocumentsHello, I'm Jonah, and I read contracts and forms for what matters. Chat with Jonah
Connected sourcesService deskEquipment guideCustomer recordsShared calendar
AllAgent sessionsHuman sessionsCallsChatsEmailIn progressCompleted Export to CSV
Search text…
Type: Calls Duration: under 5 min Time: Today Agent: Theo-2.4.1
Date Time Customer Duration Agent version Handled by Type
10/14/202608:47:20 (555) 014-2290 In progressTheo-2.4.1Agent Call
10/14/202609:40:20 (555) 018-7731 In progressInes-3.0.2Agent Call
10/14/202610:14:10 (555) 012-4408 In progressTheo-2.4.1Agent Call
10/14/202610:36:05 (555) 016-3352 3m 12sTheo-2.4.1Agent Call
10/14/202611:22:30 (555) 016-3352 2m 41sMira-1.9.0Agent Call
10/14/202612:10:03 (555) 011-9024 4m 05sTheo-2.4.1Agent Call
10/14/202613:26:00 (555) 019-6610 1m 58sArlo-1.2.7Agent Call
10/14/202614:38:01 (555) 013-2847 3m 33sTheo-2.4.1Agent Call
10/14/202615:28:00 (555) 017-5509 4m 21sLena-2.0.4Agent Call
Total 482 interactions12345…4910 / page
Shape how Theo behaves by editing these instructions.Type at the top level to create a section. Use Tab to indent. Import Export Preview Save
SectionsOverviewCore attributesSkillsUnderstanding requestsWriting repliesHanding off to a personSession details
Overview
1.Your name is {{agent_name}}, the calm, capable phone representative for {{company_name}}.
2.You are friendly and professional while staying efficient. You can handle a wide range of service questions.
3.Your main role is to resolve equipment and service requests for {{company_name}} customers.
Core attributes Add instructionsAdditional instructions Generate
1.Offer technician callbacks only during business hours.
2.Confirm the site and the device before any lookup.
3.Keep answers short: two or three sentences. Callers are listening, not reading.
Key functions1.lookup_equipment(): returns the device, plan and guide section for a site. Say nothing while it runs; a short hold message plays.
2.create_ticket(): opens a service desk ticket with a priority and a callback time.
Open All agents
Credit above account limitTheo · Phone support · REQ-2490 · Needs approval before the agent can actApproval4 min
No source for HS-40 warranty termsMira · Knowledge · KNW-5530 · 3 answers fell back to a personKnowledge gap1 h
Unreadable scan on supplier formJonah · Documents · DOC-1185 · Page 2 could not be readReview2 h
Calendar conflict at Riverside depotLena · Scheduling · SCH-0721 · Two visits offered for one slotReview5 h
Live sessionsAll systems operational0active now
Total sessions+9% ▲0vs previous period
Average handle time0:00minutes per conversation
Average first reply0.00sseconds to first response
Resolution distribution
Resolved by agentHanded to a personNeeds follow-up
Common requests
0Login help0Delivery delays0Billing questions0Device sync
Illustrative workspace. Designed to show what we can build around your stack.
Built around your stack.
We connect AI with your applications, data, and business knowledge, building across the systems you use and the models that fit.
Confidence, built into the work.
We build with your team’s requirements in mind, shaping access, oversight, and data handling around your business.
Visibility that matters.
Understand what your agents do, how they perform, and where improvements are needed.
Access with purpose.
Define what agents can see, change, and act on, with permissions suited to their role.
People in control.
Build in clear boundaries, approval points, and human review where judgment matters.
Your data. Your requirements.
Design around your data policies, deployment needs, and chosen technology providers.
Let’s make more possible.
The best place to start isn’t with a technology. It’s with a business challenge worth solving. Tell us what you’re trying to improve.